Description
The Call Recorder Pico is a system to record and archive telephone calls on a PC. It consists of a PC application and one or more Call Recorders connecting the telephones to your PC. Depending on the number of USB ports and the capabilities of the PC, it is possible to record from up to any number of Call Recorders simultaneously (4 Call Recorders per 1Ghz).
Every gigabyte of free disk space allows you to record up to 180 hours of conversation on your hard disk. The Call Recorder Pico can record from analog and corded digital telephones, and from a microphone.
Recordings are stored in a comprehensive archive. The archive is displayed on your computer screen as a list of recordings. In the list the recording properties like date and time of the recording are stored with the actual recording and can be viewed in the archive. Queries can be made to get a clear picture of the amount of recordings or to find a specific recording quickly.
Note: The Pico stores all recordings on your PC. For it to make a recording it is necessary that the PC is on and the software is running.
Call Centre use
This call recorder can be used in small businesses where one telephone line is connected to one call recorder, but it is also possible to connect a Pico to every line in a Call centre. For the use of Pico’s in a Call centre an API can be installed through which the Pico and the Call Centre’s software can work together.
User Guide
Download: Call Recorder Pico Manual (English)
Getting started
The Call recorder Pico is set up in a sequence of steps. They are:
• Connecting the Pico to the telephone
• Connecting the Pico to the PC
• Software installation
• Set up of the software
Hardware installation
Depending on the kind of telephone you want to record from, the Pico is connected to the telephone line or the telephone handset. In the manual you will find instructions for recording from an analogue telephone line or recording from the handset of a digital telephone.
The Call Recorder Pico works best with a properly installed sound card or sound device in your PC. However, the Pico can also be connected to external speakers. The signal on the speakers is a mono signal.
Notification
When recording a conversation with the Pico it is possible to notify your conversation partner of the recording through a regularly returning beep or through a spoken message. See the manual about recording and play back of the notification message.
Connecting the Call Recorder Pico
Determine the kind of telephone you want to connect the Pico to. This will either be a normal (analogue) or digital (e.g. Key System, PBX, ISDN) device. If you have an analogue telephone, use the “Record from telephone line” method. If you have digital telephone, use the “Record from handset” method.
Record from telephone line
Record from telephone line can only be used if you have an analogue telephone. When “record from telephone line” is used the Pico can detect “on/off hook” straight from the telephone line.
The switch between the telephone sockets must be in position I. If you have a cordless analogue telephone set, connect the Pico to the base unit. If you have ADSL, connect the Pico between the ADSL modem and the telephone. See the diagram below.
Record from a telephone line
Record from handset
When “record from handset” is used the Pico needs to detect “on/off hook” by “listening” to the handset. The handset must be corded. The switch between the telephone sockets should be in position I. Depending on the wiring of your handset you may need to put it in position II.
Record from a handset
Record from microphone
A third possibility is connecting the Pico to a microphone. Conversations in a conference room or office could be recorded with the Pico connected like this.
Record from a microphone
